Your privacy at Vegashero Casino
This Privacy Policy explains what personal information we collect when you play at Vegashero Casino, why we collect it, how long we keep it and the rights you have over it. We operate under licence 8048/JAZ2021-000 issued in Curaçao, and we handle your data in line with the Australian Privacy Principles and, where applicable, GDPR standards.
Data we collect about you
When you register an account, deposit, play or contact our support team, we collect several categories of personal information. We only collect what we need to run your account lawfully.
- Identity data: your full name, date of birth, email address, phone number and residential address.
- Verification documents: copies of your ID, proof of address and payment method documents required for KYC checks.
- Transaction data: deposits, withdrawals, bets, wins, losses and bonus activity across AUD, crypto and other currencies.
- Technical data: device type, operating system, IP address, browser data and approximate location.
- Gameplay behaviour: the games you open, session duration, betting patterns and responsible-gambling indicators.
- Marketing preferences: which promotions you opted in to receive and how you chose to hear from us.
How we use your data
We use each category of your information for specific, lawful purposes tied to operating your account. Here is exactly what we do and why.
- Account creation and management: opening your account, authenticating logins and processing your 100% up to 1,600 AUD welcome bonus and 200 free spins.
- KYC and AML: verifying your identity before your first withdrawal and meeting anti-money-laundering obligations.
- Payment processing: routing deposits and withdrawals through PayID, cards, e-wallets or crypto correctly and securely.
- Fraud prevention: detecting multi-accounting, bonus abuse, chargeback fraud and unusual betting patterns.
- Responsible-gambling monitoring: spotting behaviour that suggests harmful play so we can offer deposit limits, session reminders or self-exclusion, with Gambling Help Online (1800 858 858) available to you.
- Marketing: sending you promotions and bonus offers, only with your consent.
- Legal obligations: responding to regulators, court orders and lawful information requests.
Our legal bases
Contract
We process your identity, transaction and gameplay data to perform the contract between us. Without it, we cannot open your account, process your deposits or pay out your winnings.
Legal obligation
Verification and AML processing happens because gaming law requires it. We must run KYC checks and keep transaction records for a statutory minimum of five years, and we cannot switch this off.
Legitimate interest
We rely on legitimate interest for fraud prevention, security monitoring and improving our game lobby and site performance. We weigh this interest against your privacy and never use it for intrusive profiling or marketing without consent.
Consent
Marketing messages, optional analytics cookies and any profiling beyond the basics run only on your consent. You can withdraw that consent at any time, and we stop processing immediately without affecting the lawfulness of anything already sent.
How long we keep data
| Data category | Retention period |
|---|---|
| Transaction and KYC records | Minimum 5 years after account closure, as gaming regulations require |
| Identity and account data | For the life of your account, then up to 5 years for regulatory audit |
| Verification documents | 5 years after your last withdrawal or account closure |
| Technical and device logs | Up to 12 months for security and fraud analysis |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Support correspondence | Up to 3 years |
Who we share data with
We never sell your personal data. We share it only with service providers who need it to perform a function for us, each bound by contractual data-protection terms.
- Payment processors handling your PayID, card, e-wallet and crypto transactions.
- KYC and AML verification providers that check your ID documents.
- Game providers such as Pragmatic Play, Evolution and NetEnt, who receive only the data needed to deliver sessions and game outcomes.
- The Curaçao regulator and other authorities when legally required.
- Analytics and site-performance tools that measure traffic in aggregate.
Your rights over your data
You control your personal information. Write to our data protection contact using the details below and we respond within 30 days. You can exercise any of these rights free of charge.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct anything inaccurate or incomplete.
- Erasure: ask us to delete data we no longer have a lawful reason to keep.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: opt out of marketing at any time via account settings or any email's unsubscribe link.
- Complain: raise a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.
Cookies and tracking
We use essential cookies to keep you logged in and secure your session, plus optional analytics cookies that help us understand how the site performs. We ask for your consent before setting anything non-essential, and you can change your cookie choices at any time from the banner or your browser settings. Read the full detail in our dedicated Cookies Policy page.
How we protect your data
Your data travels over TLS encryption, and payment and verification documents sit in access-controlled storage. Only trained staff with a business need can reach personal records, and every access is logged and reviewed.
If a data breach ever affects your personal information, we will notify the relevant regulator and, where the breach puts you at risk, contact affected players directly without undue delay.
Contact our data protection team
Questions about this policy or your data? Email our data protection officer at [email protected] and we will get back to you within 30 days. For anything about your account, our live chat runs 24/7 and [email protected] is always open.
We may update this Privacy Policy when our practices or the law change. We post material changes on this page and note the revision date, and continued play after an update means you accept the revised terms.
Frequently Asked Questions
Does Vegashero Casino sell my personal data to advertisers?
No. We never sell your data. We share it only with payment processors, verification providers, regulators and game suppliers who need it to run your account, each under strict data-protection terms.
How long do you keep my KYC documents?
We keep identity and verification documents for at least 5 years after account closure or your last withdrawal, because gaming regulations require it. After that we delete or anonymise them.
Can I stop marketing emails from Vegashero Casino?
Yes. Withdraw consent any time via your account settings or the unsubscribe link in any email, and we stop sending marketing immediately. This does not affect your account or bonuses.
How do I get a copy of my data?
Email [email protected] requesting access and we will send a copy of the personal data we hold within 30 days, free of charge.
Is my crypto payment data tracked to my identity?
We record your deposits and withdrawals for regulatory and fraud-prevention purposes, including crypto transactions, and these records link to your verified account identity for the statutory retention period.